Customer Service
Phone, chat and email, around the clock if needed.
45
Contact centers worldwide
150M
Customer contacts per year
24
Languages in use
10.000+
Employees
Four ways to strengthen your service.
Customer service, sales, field service and AI tools:
you decide where you need support.
Sales
From the first call to customer loyalty.
Field Service
Technicians on site when your infrastructure needs them.
AI + Digital
Digital X: AI that takes the load off your service.
AI handles the routine
The AI agent resolves recurring requests instantly, by phone, chat and email.
Handover with context
Complex cases go to trained staff with their full history. Nobody has to repeat themselves.
Capacity on demand
Additional staff are ready for campaigns and seasonal peaks.
Consistent quality
Standardised training ensures every team delivers the same standard.
Always available
Multiple locations cover long service hours and outages.
Close to the customer
Multilingual teams support customers in their own language.
We speak the
language of your industry.
We work for 14 core industries and know their processes, regulations and customers.
Hotline call
Customer
After the storm there is water in my basement. What do I need to do now?
Hotline call
Customer
After the storm there is water in my basement. What do I need to do now?
Hotline call
Customer
After the storm there is water in my basement. What do I need to do now?
Hotline call
Customer
After the storm there is water in my basement. What do I need to do now?
Hotline call
Customer
After the storm there is water in my basement. What do I need to do now?
Hotline call
Customer
After the storm there is water in my basement. What do I need to do now?
Hotline call
Customer
After the storm there is water in my basement. What do I need to do now?
Hotline call
Customer
After the storm there is water in my basement. What do I need to do now?
Case studies & white papers: insights into our customer dialogue work
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News
Customer service and CX, sales and field service, individually or combined.
Product
Jun 5, 2026
-
Event
Customer service and CX, sales and field service, individually or combined.
Product
Jun 5, 2026
-
Event
Customer service and CX, sales and field service, individually or combined.
Product
Jun 5, 2026
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News
Customer service and CX, sales and field service, individually or combined.
Product
Jun 5, 2026
Frequently asked questions
Answers to the questions companies ask us most often before our first conversation.
Which services can I outsource to Ströer X?
Customer service and CX, sales and field service, individually or combined. Plus AI products from Digital X that take the load off your teams in customer dialogue.
Which industries do you work for?
For companies in energy, telecommunications, insurance, retail, mobility and media – wherever large numbers of customer contacts come together.
How does Ströer X use AI in customer service?
AI handles recurring requests, supports our teams with suggestions and ensures faster answers. Complex issues stay with people.
In which languages and countries do you operate?
In 24 languages, from 45 contact centers in 10 countries.
How quickly can a project start?
After the first conversation we draw up a plan. Depending on scope, projects start within a few weeks.
Let's start a conversation.
Nothing is more valuable than a good exchange and an inspiring dialogue with impact.
- One partner for service, sales and field service
- 45 contact centers in 10 countries
- AI-powered and human, in 24 languages
